Refund Policy

1. What you are buying

PageOn sells a one-time package of 20 Credits for premium HTML exports. This is not a subscription and does not automatically renew. Free promotional Credits are not a paid purchase and have no refundable cash value.

2. Requesting a refund

Purchases are subject to the buyer terms of the provider shown at checkout, currently Paddle or Dodo Payments, and any mandatory rights under applicable law. Refund eligibility, including any applicable withdrawal rights and digital-content exceptions, is assessed under those terms. This policy does not limit rights that cannot lawfully be excluded.

To request a refund, use the support link in your payment receipt or contact PageOn support. Include your purchase email, provider, transaction or receipt reference, purchase date, and a short explanation. Do not send a full card number, security code, password, or your private HTML document.

3. Payment or delivery problems

If you were charged twice, your purchased Credits have not arrived, or a technical failure prevents you from using what you purchased, contact support with your receipt reference. We will investigate the account and payment records and work with the payment provider as needed to resolve the issue.

Credit delivery may be delayed while a payment is confirmed. Before purchasing again, refresh your account and check that you are signed in with the same account used at checkout.

4. Used Credits and export issues

One Credit is used when a premium export file has been successfully generated. Canceling the download or having it blocked by the browser does not automatically restore the Credit. If there is an actual service fault, contact us so it can be investigated; this deduction rule does not remove any applicable refund rights.

HTML compatibility depends on the source document and its external resources. You can test editing and standard export for free before purchasing premium exports. Explain the problem when requesting support; do not upload sensitive content unless a suitable support process has been agreed.

5. After a refund

Where a refund is approved, the checkout provider handles the return of funds through its payment process. Processing time depends on that provider and the original payment method; we do not promise an instant refund.

Credits associated with a refunded purchase may be removed or adjusted to reflect the refund. Local HTML files and copies already downloaded are not automatically deleted by a payment refund.